Customer Service Representative
1 year ago Jobs Ikeja 206 views Reference: 1295₦100,000
Location: Ikeja
Salary: ₦100,000 Negotiable
A customer service representative is the first pint of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customer's questions about products and services, and processing payments and returns.
Additional Details
Job Type
Full-Time
Minimum Experience
1 Years
Application Deadline
May 17th, 2023.
Responsibilities
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements & Skills
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Minimum of OND
Qualified applicants should send their CV to: redoconsults777@gmail.com
Expected Salary
₦100,000 - 125,000
