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Customer Service Representative

1 year ago   Jobs   Ikeja   139 views Reference: 1295

Location: Ikeja

Salary: ₦100,000 Negotiable


A customer service representative is the first pint of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customer's questions about products and services, and processing payments and returns.

Additional Details

Job Type
Full-Time
Minimum Experience
1 Years
Application Deadline
May 17th, 2023.
Responsibilities
Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
Requirements & Skills
Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Minimum of OND Qualified applicants should send their CV to: redoconsults777@gmail.com
Expected Salary
₦100,000 - 125,000